Intergenerational photo with grandmother and grandchild

Heartland, ManorCare and Arden Courts are now part of the ProMedica family of services. The skilled nursing & rehabilitation, memory care, home health and hospice services you know us for are now part of an integrated health and well-being organization that includes hospitals, doctors and health insurance plans as well.

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Heartland Hospice Named “Best-of-the-Best” in Caregiver Satisfaction in the 2021 SHPBestTM Awards Program

Heartland Hospice Serving Topeka has been recognized by Strategic Healthcare Programs (SHP) as the “Best-of-the-Best” for achieving the top overall caregiver and family satisfaction score out of all eligible SHP clients for the 2021 calendar year.

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high-quality service to families and caregivers of patients receiving hospice care. The 2021 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.

"This award is an incredible honor and is a direct reflection of the commitment to quality and hard work that our team practices each and every day. We are blessed to be the best of the best out of over 1,600 hospice providers nationwide. This honor will only further motivate our team to continue providing compassionate and high-quality care to our patients and their loved ones. The award demonstrates that the top-quality hospice provider resides in Northeast Kansas with our hospice team," said Derik Flerlage, Heartland Hospice administrator.

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.