Family Thankful for Heartland Hospice Care Team's Dedication and Support
Working in hospice takes a strong will, a full heart and plenty of compassion. When that compassion reaches our patients’ families, that's when we know we have truly lived out our Mission. Heartland Hospice Serving St. Cloud, Brainerd and Surrounding Areas recently received a testimonial from the family of a patient citing the compassionate care and support their mother received.
Our family was introduced to Heartland Hospice after our mom was discharged from the hospital on palliative care. She had been hospitalized a few times within a short period and doctors were not able to determine the infection source, so treatment was not an option. Friends informed us of the wonderful care their mother received when she was a patient with Heartland Hospice.
Sandy, nurse, and Pamela, chaplain, met with us the day Mom was discharged from the hospital. They assisted us with paperwork and shared information regarding services Heartland provides. I received a call from the social worker, Judy, the following week asking how I was doing since I am Mom's caregiver. Heartland provides outstanding care for the patient and also provides excellent support for the family. Their concern for everyone's welfare is genuine.
Mom has vascular dementia, so she has good and bad days with memory. She is no longer able to walk. The Heartland team made sure to check on her multiple times, day and night, and even came up with ideas to help make her bed a safer place at night. Mom enjoys the care Breanna, hospice aide, provides with weekly baths. Mom's comfort and welfare are always a priority.
Pamela has brought calm and relaxation with her prayers, readings and songs. I have been there many times to also benefit from the messages she shares. Church and faith have been important in Mom's life and Pamela's visits boosts Mom's spirits. She has commented many times about Pamela's beautiful voice.
Keshia, volunteer coordinator, has also visited Mom and arranged for additional caring and kind visitors to bring joy to Mom's life. Thank you, Meg and Charles, for volunteering your gifts of time and support.
Whether it is Brooke's, Team Coordinator, kind voice answering the phone when we call with a question, or nurses who check on Mom's well-being, or spiritual support, or team members keeping us updated on medications... Heartland is outstanding! The many details our family used to be in charge of or concerned about have been taken care of by Heartland. The Heartland team provides expertise, support and compassion for their patients and their families. We are able to focus on Mom and our precious time with her. That is been the greatest blessing.