Intergenerational photo with grandmother and grandchild

Heartland, ManorCare and Arden Courts are now part of the ProMedica family of services. The skilled nursing & rehabilitation, memory care, home health and hospice services you know us for are now part of an integrated health and well-being organization that includes hospitals, doctors and health insurance plans as well.

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Daughter Thankful for ProMedica Hospice and the Compassionate Care Provided to Her Mom

Working in hospice takes a strong will, a full heart and plenty of compassion. When that compassion reaches a patient’s family, that's when we know we have truly lived out our Mission. ProMedica Hospice Serving Metropolitan Detroit recently received a lovely letter from the daughter of a patient citing the compassionate care her mom received:

On August 29, I said, "I love you" to my mom for the last time. Doris Robinson Spann was 103 years old. Mom spent her life in my hometown of Coatesville, Pennsylvania until last year when she moved to Michigan to live with me and my husband. It was beautiful having her here with us. It was truly an honor to care for my mom who had lived her life giving of herself to her family, friends and community. In gratitude for her forty years of founding and operating a food cupboard, the city of Coatesville named a street Doris A. Robinson Spann Boulevard in tribute.

We did have a visiting nurse practitioner come in a few months after Mom arrived. She suggested we request the services of hospice. I was shocked! To me, hospice meant death and Mom was doing great! She reassured me that hospice is much more than end of life care, so I looked into the services. Calling in ProMedica was the best thing I could have done for Mom and our family!

The ProMedica Hospice team, led by RN Rachel, took care of EVERYTHING! They could not have been more wonderful. They handled everything my mom needed. They managed all the medical invoices, her medicines and any supplies that were required. Their care allowed me to focus on my mom as my mom, and not my patient. It was so good for our relationship.

Mom has been in nursing for over 30 years at the VA Hospital in Coatesville, so she knew quite a bit about health care and medicine. She wasn’t excited about bringing in outside help, as she didn’t think she needed it yet. But these nurses were incredibly professional and so very kind that before long, she would smile and say, "I love you’"to Rachel whenever she walked into the room.

While this team of angels certainly took care of Mom’s comfort, they also went above and beyond to see my family’s needs. They were concerned about our health and our emotional well-being too. A couple of weeks before Mom passed, when her health took a turn for the worse, our nurses took what could have been a terribly distressing time for all of us and made it beautiful. ProMedica did more than just help Mom pass peacefully, they brought reverence and grace to the entire process. We appreciated their presence more than they will ever know.

My wish is that in addition to expressing my sincere gratitude to the ProMedica Hospice team, I can also help others know that hospice is a blessing. Providing this kind of care is truly a life calling. Rachel and her team have certainly answered that call and we are all the better for having them in our home.

Most sincerely,

Diana Lewis, Ret. News Anchor, Channel 7 WXYZ-TV